cbagi's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how cbagi collects, stores, and protects your data.
Introduction & Scope of Policy
This privacy policy provides full transparency about how cbagi processes the data of platform users.
cbagi is a trusted online gaming platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This privacy policy ("Policy") explains how cbagi collects, uses, stores, and where necessary shares your personal information with third parties.
This policy applies to the cbagi website, mobile application, and all related services. By creating an account on our platform, you are considered to have accepted the terms of this policy.
Only individuals aged 21 or older may participate on our platform. cbagi strictly prohibits the collection or processing of data from minors.
What Information We Collect
Collecting certain information is essential for the smooth operation of our services.
Information You Provide Directly
Information you provide during account registration and the verification process:
- Full name and date of birth
- Email address and mobile number
- Address and national identity card details
- Preferred language and communication method
- Messages and requests sent to the support centre
Financial Information
Financial information required to complete transactions:
- bKash, Nagad, Rocket account numbers
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Wallet balance and bonus information
Automatically Collected Information
Information collected automatically while you use our platform:
- IP address and device type
- Browser version and operating system
- Session duration and page visit details
- Login time and logout time
- Cookie and similar tracking technology data
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- Type and number of games played
- Bet amounts and win/loss records
- Session duration and break information
- Set limits and self-exclusion information
Purpose of Data Use
cbagi uses your information only for specific, lawful purposes.
cbagi uses your collected information only for the purposes listed below. We do not use your information in any unauthorised manner under any circumstances.
Account Management & Verification
Information is used to confirm your identity, keep your account secure, and prevent unauthorised access. This also helps prevent financial crime.
Transaction Processing
Your financial information is processed to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Customer Support
Information is used to resolve your complaints, questions, and requests quickly through 24/7 live chat and email.
Ensuring Responsible Gaming
Information is used to monitor your gaming behaviour and intervene where necessary, help set limits, and reduce the risk of excessive play.
Platform Improvement
Aggregate data is analysed to continually improve our services, interface, and game selection by reviewing user experience.
Relevant Communications
Information is used to communicate important account updates, security alerts, and offers tailored to your preferences.
Sharing Information with Third Parties
cbagi does not sell your information or provide it to third parties for commercial purposes.
cbagi never sells your personal information. However, in a limited number of circumstances we may share information with trusted parties:
Payment Processing Services
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and other payment providers. These parties are bound by their own privacy policies and may not use the information beyond our instructions.
Legal Obligations
We may be required to provide information in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases we will make every effort to notify you in advance.
Technology & Service Providers
Technology partners engaged to operate our platform (such as software developers, hosting providers, and security specialists) may access limited information under strict confidentiality agreements.
Data Security Measures
Keeping your data secure with industry-standard technology is a priority for cbagi.
cbagi adopts the highest technical and organisational measures to protect your information. Our security framework operates across multiple layers.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption technology. No information is sent between your browser and our servers through any unauthorised channel.
Secure Data Storage
Your stored information is kept in encrypted databases. Passwords are never stored directly — only one-way hashes are used.
Access Controls
Only authorised staff can access specific information required for their particular role. Every access is logged and reviewed regularly.
Fraud Detection
Automated systems monitor for unusual login patterns, suspicious transactions, and signs of account misuse around the clock.
Regular Security Reviews
Our security team regularly reviews systems and identifies and resolves potential vulnerabilities.
Staff Training
All our staff receive regular training on data protection and work under strict confidentiality agreements.
Cookies & Tracking Technologies
cbagi uses cookies to improve your browsing experience.
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device. cbagi uses cookies for the following purposes:
- Maintaining login status and removing the hassle of repeated logins
- Remembering your language and display preferences
- Monitoring and improving platform performance
- Simplifying security verification
Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.
We do not use third-party tracking cookies for any advertising network. Our analytics tools are used solely to improve our services.
Your Rights & Controls
You have full rights over your own information.
cbagi believes you should have complete control over your information. You have the following rights:
Right to Access
You can request at any time to know what information cbagi holds about you. After appropriate verification, we will provide you with a complete breakdown.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you can submit a correction request to our support team.
Right to Erasure
After closing your account, you may request deletion of all information except what must be retained to meet legal obligations.
Right to Restrict Processing
In certain circumstances you may request that we limit the processing of your information. We will review such requests appropriately.
Data Retention Period
cbagi does not retain any information beyond the time necessary.
Active Account Data
While your account is active, your profile information, transaction history, and gaming activity data are stored. This information is essential for providing you with services and ensuring responsible gaming.
Closed Account Data
Even after an account is closed, financial transaction records and identity verification data must be retained for a defined period due to legal obligations. Once that period ends, the data is securely deleted.
Session logs, cookie data, and temporary technical information are generally stored for a much shorter period and are deleted automatically.
Protection of Minors' Information
The cbagi platform is for users aged 21 and above only.
Access by minors is prohibited
cbagi strictly prohibits participation by anyone under the age of 21. Age verification is mandatory at the time of registration. If our system detects that the user of any account is a minor, that account will be immediately closed and any collected data will be securely deleted.
If you become aware that a minor has opened an account on cbagi, please notify us immediately at [email protected]. We will take prompt action.
Policy Changes and Updates
We may update this policy as needed and will notify you in a timely manner.
cbagi reserves the right to update this privacy policy from time to time. Amendments to this policy may be made due to technological changes, legal requirements, or changes in the scope of our services.
In the case of significant changes, we will notify our registered users via email or through a notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
We recommend that you visit this page regularly and stay familiar with the latest policy.
Have questions about privacy?
Our support team is always ready to help in Bengali and English.
[email protected] — 24/7 Live Chat